FREQUENTLY ASKED QUESTIONS
All POMME ROUGE pieces are designed and made in Portugal - Europe.
POMME ROUGE pieces is made of 925 sterling silver.
No, the gold pieces of silver 925 only has a gold plated. But you can make your jewelry last longer. Read more here.
Yes, we have. Gold plated services are available upon budget. If you wish to have your jewelry polished, please contact us at email@example.com
With proper care your jewels will remain as timeless classic. Read more here.
Did you check our packaging? We love then and we thing every single one should receive one.
If you can't find your order confirmation e-mail, please check your junk mail or spam folders. Otherwise, email us to firstname.lastname@example.org
Delivery is made monday to friday at working hours and they can request a signature. If you are not at home we recommend that you gave us an alternative address.
Yes, you have 14 days to give up. We will refund you, except the shipping costs. Read more here.
- All returns must be authorized by POMME ROUGE. Send us an email to email@example.com and a photo of product(s).
- Fill in the return formulary with your name and order number (sent with your invoice or if you don’t have the return page please print here).
- Make sure that the jewelry is packed in our completely packaging.
- Outside European Union: at the post offices, clarify on the customs declaration, on the outside of the package please mark it as “RETURNED GOODS” and declare 0 euros to avoid any customs charges. We are not responsible for any charges on packages returned by customs. I you don’t do this we may never received the package and we cannot make a refund.
- Choose a safe and reliable shipping method. We are not responsible for returned items lost in the mail or customs, so please collect your tracking information for good measure.
The items must arrive at our office within 14 days after you receive them.
After we receive the items, allow 1-7 business days for refund, without shipping costs.
If your package is returned to us you will be responsible for the shipping costs to send it out again.
Please send us immediately an email. We will replace a damage item or re-ship you a new item if you received something incorrectly.
We are not responsible for items lost in the mail if you enter the wrong shipping address. Send us immediately an email if you had entered incorrect information, we will update if it has not been shipped yet.
If your package is returned to POMME ROUGE you will be responsible for the shipping costs to send out again.
We accept visa, mastercard, american express and paypall. For Portugal: MBWay and Referência Multibanco.